Joya App Terms and Conditions — Know Your Rights Before You Play

1. Introduction

Welcome to Joya App. These Terms and Conditions form a legally binding agreement between you (the player) and Joya App, the operator of the gaming platform available at joya-app.org and through the Joya App mobile application. By creating an account, making a deposit, or placing any wager on Joya App, you confirm that you have read, understood, and agreed to these terms in full.

If you do not agree with any part of these Terms and Conditions, you must not use Joya App. We recommend reading this document carefully before you register. If anything is unclear, you can contact our support team at [email protected] before proceeding.

These terms apply to all services offered by Joya App, including but not limited to casino games, sports betting, live games, the Finance and Wallet system, promotional offers, and the Win Drop prize feature. Additional terms may apply to specific promotions and will be clearly communicated at the time of the offer.

2. Account Registration

To use Joya App, you must register for an account. During registration, you are required to provide accurate and complete information including your full name, date of birth, mobile number, and preferred payment method. Joya App may request additional verification documents at any time to confirm your identity.

• Each person may hold only one Joya App account. Duplicate accounts will be closed and any balance may be forfeited.
• You must provide your own personal details. Registering on behalf of another person is not permitted.
• Your mobile number must be active and registered in your own name, as it will be used for account verification and payment processing.
• Joya App reserves the right to request identity verification at any point, including before processing a withdrawal.
• Accounts that fail verification checks may be suspended pending review.

Providing false information during registration is a serious breach of these Terms and Conditions. Joya App will close any account found to have been registered with false details and will not return any funds held in that account.

3. Eligibility

You must meet the following eligibility requirements to use Joya App:

• You must be at least 18 years of age. Joya App does not permit anyone under 18 to register or play.
• You must be accessing Joya App from a jurisdiction where online gaming is not prohibited by local law. It is your responsibility to ensure that your use of Joya App complies with the laws applicable in your location.
• You must not be a current employee, contractor, or close family member of a Joya App employee.
• You must not be self-excluded from Joya App or any other gaming platform under a self-exclusion agreement that covers Joya App.

4. Deposits and Withdrawals

Joya App supports bKash, Nagad, and Rocket as payment methods. All deposits and withdrawals must be made using a payment account registered in your own name. Third-party payments are not accepted and will be returned where possible, or held pending investigation.

Deposits:

• The minimum deposit on Joya App is ৳20.
• Deposits are credited to your Joya App account instantly under normal conditions.
• If a deposit does not appear in your account within 15 minutes, contact support with your transaction reference number.
• Joya App does not charge fees on deposits, but your mobile banking provider may apply their own charges.

Withdrawals:

• The minimum withdrawal amount is ৳100.
• Withdrawals are processed within five minutes under normal operating conditions.
• Joya App may request identity verification before processing a withdrawal, particularly for first-time withdrawals or large amounts.
• Withdrawals can only be sent to a payment account registered in the same name as your Joya App account.
• Joya App reserves the right to delay a withdrawal if there is a reasonable suspicion of fraudulent activity or a breach of these terms.

5. Bonuses and Promotions

Joya App offers various bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms communicated at the time of the offer. The following general rules apply to all Joya App promotions:

• Bonuses are intended for personal recreational use only. Using multiple accounts to claim the same bonus is considered abuse and will result in account closure.
• Joya App reserves the right to withdraw any bonus offer at any time without prior notice.
• If Joya App determines that a player has attempted to exploit a bonus offer, the bonus and any winnings derived from it may be voided.
• Bonuses cannot be transferred between accounts or exchanged for cash unless the applicable wagering requirements have been met.
• Win Drop hourly prizes are distributed automatically and carry no wagering requirement. These prizes are credited as real money and can be withdrawn immediately.
• Welcome bonuses and deposit match bonuses will have specific wagering requirements stated clearly in the promotion details.

6. Game Rules and Fairness

All games available on Joya App — including Mine, Dragon Fishing, Bird Catcher, Megaways, Volleyball, and Win Drop — operate using certified random number generation (RNG). This means every outcome is genuinely random and cannot be predicted or manipulated by any party, including Joya App itself.

• Game results are final once a round is completed and confirmed by the system. Joya App does not reverse completed game results except in cases of verified technical error.
• In the event of a technical failure during a game round, Joya App will investigate and resolve the issue fairly. Affected rounds may be voided and stakes returned.
• Players must not use any software, script, or tool designed to gain an unfair advantage in any Joya App game. This includes bots, auto-clickers, and any form of game manipulation software.
• Joya App reserves the right to void any wager placed using a technical error, including incorrect odds or game settings caused by a system fault.
• The house edge for each game is fixed and disclosed within the game information panel. Joya App does not alter house edges after a player has placed a wager.

7. Account Security

You are solely responsible for maintaining the security of your Joya App account. This includes keeping your password confidential and ensuring that no one else has access to your account.

• Do not share your Joya App password with anyone, including friends or family members.
• Joya App support staff will never ask for your password. Any communication requesting your password should be treated as fraudulent and reported immediately.
• If you suspect that your account has been accessed without your authorisation, contact Joya App support immediately at [email protected].
• Joya App is not liable for losses resulting from unauthorised account access caused by your failure to keep your credentials secure.
• We recommend using a strong, unique password for your Joya App account and enabling any available two-factor authentication options.

8. Prohibited Conduct

The following actions are strictly prohibited on Joya App. Engaging in any of these activities will result in immediate account suspension and may result in permanent closure and forfeiture of funds:

• Registering more than one account on Joya App.
• Providing false or misleading information during registration or verification.
• Using payment methods not registered in your own name.
• Attempting to exploit bonuses, promotions, or technical errors for financial gain.
• Using any automated software, bot, or script to interact with Joya App games or systems.
• Engaging in any form of collusion with other players to gain an unfair advantage.
• Attempting to launder money or use Joya App for any illegal financial activity.
• Harassing, threatening, or abusing Joya App staff or other players.
• Attempting to access Joya App systems, databases, or infrastructure without authorisation.

9. Account Suspension and Closure

Joya App reserves the right to suspend or permanently close any account at its discretion. Common reasons for suspension or closure include:

• Breach of any section of these Terms and Conditions.
• Failure to complete identity verification within a reasonable timeframe.
• Suspected fraudulent activity or money laundering.
• A player's own request for self-exclusion under the Responsible Gaming policy.
• Inactivity for a period exceeding 12 consecutive months.

If your account is closed due to a breach of these terms, any balance held in the account may be forfeited. If your account is closed for any other reason, Joya App will return your available real-money balance to your registered payment method after completing any necessary verification checks.

You may close your own Joya App account at any time by contacting support at [email protected]. Requests are processed within 24 hours. Any pending withdrawals at the time of closure will be completed before the account is closed.

10. Limitation of Liability

Joya App provides its platform on an "as available" basis. While we work hard to maintain uptime and reliability, we cannot guarantee that the platform will be available at all times without interruption.

• Joya App is not liable for losses caused by platform downtime, technical errors, or internet connectivity issues beyond our control.
• Joya App is not responsible for any indirect, consequential, or incidental losses arising from your use of the platform.
• Our total liability to you in connection with any single incident shall not exceed the amount you deposited in the 30 days preceding the incident.
• Nothing in these terms limits Joya App's liability for fraud, gross negligence, or any liability that cannot be excluded by law.

11. Privacy and Data

Joya App collects and processes personal data in accordance with our Privacy Policy. By using Joya App, you consent to the collection and use of your data as described in that policy. Key points include:

• We collect the information you provide during registration and verification, as well as transaction data and gameplay records.
• Your data is used to operate your account, process payments, prevent fraud, and comply with legal obligations.
• Joya App does not sell your personal data to third parties for marketing purposes.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.

For full details on how Joya App handles your data, please read our Privacy Policy.

12. Changes to These Terms

Joya App may update these Terms and Conditions at any time. When we make significant changes, we will notify registered players via their registered email address or through a notice on the platform. The updated terms will take effect from the date stated in the notice.

Continued use of Joya App after the effective date of any update constitutes your acceptance of the revised Terms and Conditions. If you do not agree with the updated terms, you must stop using Joya App and contact support to close your account.

13. Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact the Joya App support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Most queries are answered within 2 hours

For responsible gaming support, including self-exclusion requests and deposit limit adjustments, please visit our Responsible Gaming page or contact support directly. We take all player welfare concerns seriously and will respond promptly.

For general information about Joya App, including our story and how the platform works, visit our About Us page. For answers to common questions, check our FAQ page.