Data Protection

Joya App Privacy Policy — Your Data, Your Rights, Our Responsibility

At Joya App, we take your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. No jargon, no hidden surprises.

Last Updated: January 2025 Applies to all Joya App accounts and services
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Your personal data is handled with care and never sold to third parties.
What We Collect How We Use It Your Rights
Privacy at a Glance

How Joya App Protects You

These six principles guide how Joya App handles your personal data every single day. The full details are in the policy sections below.

Data Encryption

All data transmitted between your device and Joya App is encrypted using industry-standard TLS protocols. Your personal details, payment information, and account credentials are never sent or stored in plain text. Encryption is active at all times, not just during login.

No Data Selling

Joya App does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. The information you share with us stays within Joya App and is used only to operate your account and improve your experience on the platform.

You Control Your Data

Every Joya App player has the right to access, correct, or request deletion of their personal data. You can submit a data request at any time by contacting our support team. We process all data requests within 30 days and keep you informed throughout.

Minimal Retention

Joya App only keeps your data for as long as it is needed to operate your account or comply with legal obligations. Once data is no longer required, it is securely deleted. We do not hold onto personal information indefinitely or for purposes beyond what is stated in this policy.

Limited Internal Access

Access to your personal data within Joya App is restricted to staff who genuinely need it to do their job — such as support agents handling your query or the payments team processing your withdrawal. We operate on a strict need-to-know basis internally.

Breach Notification

In the unlikely event of a data breach that affects your personal information, Joya App will notify you promptly via your registered contact details. We will explain what happened, what data was involved, and what steps we are taking to address the situation.

Contents

1. Introduction

This Privacy Policy explains how Joya App collects, uses, stores, and protects the personal data of players who use the Joya App platform, available at joya-app.org and through the Joya App mobile application. Joya App is committed to handling your personal information responsibly and transparently.

By registering for a Joya App account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how Joya App handles personal data, please do not use the platform.

This policy applies to all personal data collected through the Joya App website, mobile app, customer support channels, and any other interaction you have with Joya App. It covers data collected from players in Bangladesh and any other jurisdiction where Joya App operates.

Joya App does not sell your personal data. We collect only what we need, use it only for the purposes stated in this policy, and protect it with appropriate technical and organisational measures.

2. Data We Collect

Joya App collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third parties such as payment processors for transaction verification. Here is a breakdown of the categories of data we collect:

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, verification process
Contact Data Mobile number, email address Registration form, support interactions
Financial Data bKash / Nagad / Rocket account number, transaction history Deposit and withdrawal requests
Technical Data IP address, device type, browser, operating system Automatically via platform access
Usage Data Games played, session duration, bet history, login times Automatically via platform activity
Communications Data Support chat logs, email correspondence Customer support interactions
Joya App does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes.

3. How We Use Your Data

Joya App uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The main ways we use your data include:

  • To create and manage your Joya App account, including verifying your identity and age.
  • To process deposits and withdrawals through bKash, Nagad, and Rocket.
  • To provide customer support and respond to your queries and complaints.
  • To detect and prevent fraud, money laundering, and other illegal activity on the platform.
  • To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements.
  • To personalise your experience on Joya App, such as showing relevant game recommendations.
  • To send you important account notifications, such as deposit confirmations and security alerts.
  • To monitor gameplay patterns and enforce responsible gaming measures where necessary.
  • To improve the Joya App platform based on how players use it.
  • To send promotional communications, but only if you have opted in to receive them.
If you have opted in to receive promotional messages from Joya App, you can opt out at any time by contacting support at [email protected]. Opting out of marketing will not affect your ability to use the platform.

5. Data Sharing

Joya App does not sell your personal data. We share your data only in the following limited circumstances:

  • Payment processors: We share necessary financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and are bound by their own data protection obligations.
  • Identity verification providers: We may share identity documents with third-party verification services to confirm your age and identity as required by our operating standards.
  • Legal authorities: Joya App will disclose personal data to law enforcement or regulatory authorities if required to do so by law, court order, or to protect the rights and safety of our players and staff.
  • Service providers: We work with trusted technology partners who help us operate the platform, such as hosting providers and analytics tools. These partners are contractually bound to handle your data securely and only for the purposes we specify.
Any third party that receives your data from Joya App is required to maintain appropriate security standards and is prohibited from using your data for their own marketing or commercial purposes.

6. Cookies and Tracking

Joya App uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here is what we use and why:

  • Essential cookies: These are required for the platform to function. They keep you logged in during your session and remember your preferences. You cannot opt out of essential cookies without affecting your ability to use Joya App.
  • Analytics cookies: These help us understand which games are most popular, how long players spend on the platform, and where technical issues occur. This data is aggregated and anonymised.
  • Security cookies: These help us detect suspicious activity, such as multiple failed login attempts, and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Joya App, but some features may work less smoothly.

7. Data Retention

Joya App retains your personal data only for as long as it is necessary for the purposes described in this policy or as required by law. Our general retention periods are:

  • Account data: Retained for the duration of your account and for five years after account closure, in line with standard financial record-keeping requirements.
  • Transaction records: Retained for a minimum of five years to comply with anti-money laundering regulations.
  • Support communications: Retained for two years after the last interaction, to help resolve any follow-up queries or disputes.
  • Technical and usage data: Retained for up to 12 months, after which it is anonymised or deleted.

When data is no longer required, Joya App deletes it securely using methods that prevent recovery. You may request early deletion of your data, subject to any legal retention obligations that apply.

8. Security Measures

Joya App implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include:

  • TLS encryption for all data in transit between your device and Joya App servers.
  • Encrypted storage for sensitive data including passwords and payment details.
  • Role-based access controls that limit which staff members can view personal data.
  • Regular security audits and vulnerability assessments of the Joya App platform.
  • Two-factor authentication options for player accounts.
  • Automated monitoring systems that flag unusual account activity in real time.
While Joya App takes every reasonable precaution to protect your data, no system is completely immune to risk. We encourage you to use a strong, unique password for your Joya App account and to contact us immediately if you notice anything suspicious.

9. Your Privacy Rights

As a Joya App player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Right to Access Request a copy of the personal data Joya App holds about you.
Right to Rectification Ask us to correct any inaccurate or incomplete data we hold.
Right to Erasure Request deletion of your data, subject to legal retention requirements.
Right to Restriction Ask us to limit how we use your data in certain circumstances.
Right to Portability Receive your data in a structured, machine-readable format.
Right to Object Object to processing based on legitimate interests or for marketing.

10. Minors

Joya App is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Joya App, please contact us immediately at [email protected]. We will investigate and close the account promptly, deleting any associated personal data.

Joya App uses age verification checks during the registration process to prevent underage access. If an account is found to belong to a minor at any point, it will be suspended immediately and all funds will be returned to the payment source used during registration.

11. Changes to This Policy

Joya App may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify registered players via their registered contact details or through a notice on the platform.

The updated policy will take effect from the date shown at the top of this page. Continued use of Joya App after that date means you accept the revised policy. We recommend checking this page periodically so you are always aware of how your data is being handled.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the Joya App team:

  • Email: [email protected]
  • Support Hours: 24 hours a day, 7 days a week
  • Response Time: Data requests are handled within 30 days

For information about how Joya App handles responsible gaming and player welfare, visit our Responsible Gaming page. For the full rules governing your use of the platform, read our Terms and Conditions.

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